Installation & Setup
Will installing the Universal JavaScript snippet break my existing forms?
No. The Universal JS is backward-compatible with the older analytics.js snippet and both can co-exist. Old per-form embed codes will also continue to function independently.
I have both an old per-form snippet and the Universal JS on my site. Will my form show twice?
Yes, if both point to the same form. Remove the old per-form embed code once you have installed the Universal JS snippet to avoid duplicate display.
AI Builder Behavior
Can I use the AI builder to update a form I already created?
If the form was initially created in the AI signup form builder - yes. Open any existing form in the builder and continue the conversation with the AI assistant to make changes. Your form's current state is used as context for the session.
If the form was created in the legacy signup form builder, then it's best to copy your existing form's HTML or take a screenshot of the form and paste it into your prompt so that the AI agent can help build a new form using your existing form.
Does the AI remember my previous conversation when I come back to edit a form?
Partially. The AI understands the current state of your form design when you return, but the prior chat message history is not displayed. You may need to re-describe changes you want to make, but the AI already knows what your form looks like.
Can I upload an image to inspire my form design?
Yes. You can upload a screenshot of any form you like, and the builder will use it as a reference to create a similar design.
Configuration
How do I set up a redirect after someone submits my form?
Tell the AI assistant in the chat. For example: "Redirect subscribers to https://mysite.com/thank-you after they sign up." The redirect is configured conversationally through the AI assistant.
How do I apply a tag to subscribers who sign up through this form?
Ask the AI in the chat. For example: "Apply the tag 'free-guide' to anyone who signs up through this form." There is no dedicated tagging UI; it is handled through conversation. The tag will be applied automatically on signup once the form is published.
Can my form display when a button is on my site is pressed?
Yes. Just ask the AI in the chat, and it will help format your form to display on button press. It will also provide the code that needs to be included on your button.
Can I add 2 forms that trigger when a button is pressed?
Yes. Just ask the AI in the chat, and it will provide instructions on how to accomplish this for the form you’re working with.
Fields & Custom Data
What if I want to collect information beyond just an email address?
The builder supports custom fields. Ask the AI to add fields for name, phone number, company, or any other information you need. If a matching custom field already exists in your account, the builder will use it. If not, it will create a new one when you publish.
Is there a limit to how many custom fields I can have?
AWeber accounts support up to 25 custom fields. The AI builder will warn you when you are approaching this limit and link you to the custom field management page.
Display & Appearance
Why does my form look different on my site than in the preview?
Your website's existing CSS (the styles that control fonts, colors, spacing, and layout) can interact with your form's design. If your site uses a theme or custom stylesheet, some of those styles may override parts of your form's appearance. If you notice differences, try asking the AI assistant to adjust the form's styles to be more specific, or contact our support team for help.
Can I have multiple forms on my site at the same time?
Yes. Your AWeber Javascript snippet loads all of your active published forms based on the display settings configured for each one. You can run different forms on different pages, or stack multiple forms on a single page.
Can I control when and how often my form appears?
Yes, through Display Settings. You can configure which pages the form appears on (all pages, specific pages, or excluded pages), how often it shows (every visit, once per visitor, once per session, or on a custom schedule), which devices it targets (all, desktop only, or mobile only), and start and end dates.
Can I turn off a form without removing the JavaScript snippet from my site?
Yes. Each form has a global on/off toggle in the builder. Disabling it prevents the form from loading on your site without requiring any code changes.
Additional Questions
Can I use this builder to create an inline form embedded within my page content?
Inline form embedding via the JavaScript snippet is available yet. In the meantime, inline forms can be created by the AI and manually placed by copying and pasting the form’s HTML code, though this requires re-copying the code each time you make changes.
Can I A/B test my forms?
Split testing is not currently available for AI signup forms. signup forms created using the legacy signup form editor can be split tested.