In this article, we will walk through the steps to update your billing information in your account settings.
Step By Step Instructions
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To access your Billing Center, click on your user profile in the bottom-left corner of your control panel and select My Account.
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From the left-hand side menu, click Billing.
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On the Billing page, locate the Current Plan section and click the "Change Plan".
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Select the billing term and subscriber tier you prefer.
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Click the "Change Plan" button to confirm your updates.
Your account will switch to the new billing plan on your next invoice date. If you need any help, contact our Customer Solutions Team.
How do I upgrade to AWeber Plus?
If you are currently on the AWeber Free or AWeber Lite plan and want to take advantage of the additional features offered by AWeber Plus, you can easily upgrade your account. Benefits of upgrading to AWeber Plus include:
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Unlimited lists
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Unlimited landing pages
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Unlimited campaigns
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Unlimited users
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Advanced segmentation and reporting features
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... and more!
Your upgrade to AWeber Plus will take effect immediately upon successful payment. If you need any assistance, please contact our Customer Solutions Team.
How do I downgrade from AWeber Plus to AWeber Lite?
If you are currently on AWeber Plus, you may be eligible for an AWeber Lite plan. In order to qualify for AWeber Lite, you must meet the following criteria:
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1 list
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No more than 3 landing pages
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No more than 3 campaigns in a draft or active state
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No more than 3 users on your account
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No more than 1 saved segment
If your AWeber account already meets these criteria, simply contact our Customer Solutions Team and they'll be able to downgrade your account from AWeber Plus to AWeber Lite.
How do I downgrade from AWeber Plus to AWeber Free?
If you are currently on AWeber Plus, you may be eligible for an AWeber Free plan. In order to qualify for AWeber Free, you must meet the following criteria:
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1 list
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Less than 500 total subscribers
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No more than 1 landing page
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No more than 1 campaign in a draft or active state
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No more than 1 user on your account
If your AWeber account already meets these criteria, simply contact our Customer Solutions Team and they'll be able to downgrade your account from AWeber Plus to AWeber Free.
If your AWeber account does not currently meet any of these criteria, you are welcome to consult the following help articles to become eligible, or you can once again consult our Customer Solutions team for assistance.
How do I keep my existing plan, but downgrade my subscriber tier?
If you are currently on AWeber Plus or AWeber Lite, you may want to downgrade your subscriber tier depending on your business needs.
If you'd like to downgrade your AWeber subscriber tier to better match your current list size, our Customer Solutions team is here to help. Downgrades are not automated and must be handled manually to ensure your account and billing details are updated correctly. Simply reach out to us via live chat on our Contact Page, email us at help@aweber.com, or call 877-293-2371 (toll free) or 215-825-2196 (international). Be sure to include your account login email, verify a recent invoice number from your account, and let us know you’d like to downgrade your subscriber tier to the new desired tier.
Important Timing Considerations for Subscriber Tier Downgrades
When downgrading your subscriber/message tier, please be aware of the following timing restrictions:
Email Usage Limits and Downgrade Eligibility
Your downgrade may be restricted if your current month's email usage exceeds your target tier's email send limits. Each subscriber tier includes a maximum number of emails you can send per billing cycle.
Downgrading to a lower pricing tier should only be done if you plan to maintain both the subscriber count and sending volume limitations of that tier for the entire billing cycle.
If your subscriber count or sending needs fluctuate significantly, you will need to stay on a plan that accommodates your peak volume requirements to ensure uninterrupted service and avoid unexpected billing complications.
If it is determined that your usage patterns are not suitable for a lower tier, your downgrade request may not be approved.
When Downgrades Cannot Be Processed Immediately
If you've already sent more emails than your target tier allows during the current billing cycle, we cannot process your downgrade until the next billing cycle when your email usage resets.
Example: If you're currently on the 100,001-150,000 subscriber tier (1,800,000 emails/month) and want to downgrade to the 75,001-100,000 tier (1,200,000 emails/month), but you've already sent 1,500,000 emails this month, you'll need to wait until your next billing cycle begins to complete the downgrade.
Before Requesting a Downgrade
To ensure a smooth downgrade process:
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Check your current email usage in your account's billing section
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Compare your usage to the email limits of your target tier
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If you've exceeded the target tier's limit, plan to request the downgrade at the start of your next billing cycle
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Ensure your subscriber count qualifies you for the lower tier
What are the different features available between AWeber Plus, AWeber Lite, and AWeber Free?
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AWeber Plus - All features provided
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AWeber Lite - Most features available with limitations around items such as List profiles, Landing pages, Email automations, Users, Save and send to segments.
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AWeber Free - Less features available with limitations for items such as Subscriber limit, Email sends, List profiles, Landing pages, Email automations, Users, Save and send to segments
For a full breakdown on the differences between AWeber Plus, AWeber Lite, and AWeber Free, please view our pricing page.