Breadcrumbs

What to Do When Your AWeber Payment Is Unsuccessful

If you've received an email notification that your AWeber payment was unsuccessful or you were attempting to change your billing plan but receiving an error that “There was a problem updating your account. Please try again”, there several steps you can take to help resolve the payment. This article will guide you through the steps to resolve the payment issue and keep your email marketing workflows running smoothly.

Understanding the Payment Failure

When you receive a "payment unsuccessful" notification, it means our billing system was unable to process your payment using the payment method on file. This can happen for several reasons, including:

  • Expired credit card

  • Insufficient funds

  • Card issuer security restrictions

  • Outdated billing information

  • Bank or credit card company blocking the transaction

Immediate Actions You Can Take

1. Update Your Payment Method

The fastest way to resolve this issue is to update your payment information:

  1. Navigate to Account Settings by clicking your profile icon

  2. Select "Billing" from the menu

  3. Click "Add Credit Card" or use the direct link provided in your notification email

  4. Enter your new payment details including card number, expiration date, and security code

  5. Verify your billing address matches your card's billing address exactly

  6. Save your changes and confirm the update

2. Retry the Payment

After updating your payment method, you can:

  • Wait for automatic retry - Our system will automatically attempt to process your payment again within 24-48 hours

  • Contact support to manually retry the payment immediately by emailing help@aweber.com

  • Check your account dashboard for any payment retry options that may be available

3. Contact Your Bank or Card Issuer

If you believe your payment method should work:

  1. Call your bank or credit card company to ensure the transaction isn't being blocked

  2. Verify your card has sufficient funds or available credit

  3. Ask about any security holds that might prevent online transactions

  4. Confirm your card is activated for international transactions if applicable

Alternative Payment Solutions

Use a Different Payment Method

If your current card continues to have issues:

  • Try a different credit card or debit card

  • Consider using a business credit card if you're using a personal card (or vice versa)

Check with Your Financial Institution

Sometimes the issue is on the bank's end:

  • Verify your account status with your bank

  • Ask about merchant restrictions that might block AWeber payments and/or recurring subscription services

  • Request to safelist AWeber as an approved merchant

What Happens If You Don't Take Action

Important: If you don't update your payment information, your AWeber account will NOT be automatically closed. However, here's what you should expect:

  • Your account may be temporarily suspended after multiple failed payment attempts. After an invoice is overdue for 20 days, when you log in, you will be directed to the billing page. You would need to pay the invoice to regain full access to the account. Anytime an invoice is over due, broadcast messages will not be sent until the invoice has been paid.

  • You'll continue to receive payment reminder emails until the issue is resolved

  • Your email lists and workflows will remain intact, but sending capabilities may be limited

  • You'll have ample time to resolve the payment issue without losing your data or account permanently

  • After an invoice is overdue for 90 days, the account is closed for non-payment. We will attempt to periodically charge the card on file to pay the invoice during this 90 days. You can always manually pay an invoice under My Account > Billing.

AWeber understands that payment issues happen, and we're committed to working with you to resolve them rather than immediately closing accounts.

Prevention Tips for Future Payments

To avoid payment failures in the future:

  • Set up payment reminders on your calendar before your card expires

  • Keep your billing information current in your AWeber account

  • Consider using a business credit card which often has higher limits and fewer restrictions

  • Enable automatic payment notifications from your bank to monitor account activity

  • Contact AWeber support if you anticipate any billing issues

Need Additional Help?

If you're still experiencing issues after following these steps:

Email Support: help@aweber.com Include in your message:

  • Your AWeber account email address

  • The last 4 digits of the card you're trying to use

  • Any error messages you're receiving

  • Steps you've already taken to resolve the issue