Yes, we offer a Hold Package at a reduced rate of $4.99/month. If there is a remaining balance due on your account leading up to your account going on the Hold Package, you would be responsible for paying that amount in addition to the Hold Package rate for the upcoming month. While your account is on the AWeber Hold Package, you should expect the following:
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We'll store all your account information, including subscribers, broadcasts, workflow automations, landing pages, and web push notifications.
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All workflow automations will be temporarily deactivated.
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Broadcast sending will be temporarily deactivated.
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Attempting to send a broadcast message while on the Hold Package will result in a “Your message failed to send. Please try again.” error message. If you intended to send messages again, you will need to reach out to Customer Solutions requesting your account be reactivated. In your message, be sure to provide your login email address, invoice number from your account, and the desired plan you wish to be reactivated to.
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New subscribers will not be collected.
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You can reactivate the account at any time.
If you wish to switch to the hold package, please reach out to our Customer Solutions Team to assist with this change.
Can I place my account on hold multiple times each year?
No. The Hold Package is intended to serve as a temporary hold for your account to return to once you are ready to start your marketing initiatives again. Maintaining a healthy mailing list by engaging your subscribers based on the expectations set for them is critical to your email marketing success. Taking extended time away from delivering your subscribers the content they're expecting to receive can cause deliverability issues such as undeliverables, high bounces, and spam complaints.
If my account is already on the Hold Package, how can I reactivate it?
To reactivate your account, please contact one of our email experts who can make this change for you. Provide our Customer Solutions team with:
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The login email address for your account
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A recent invoice number from your account
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The plan you'd like to reactivate (for example, if you were previously on the Plus plan and would like to remain on the Plus plan, let our team know)
Our team can be reached by email, live chat, or phone.
Phone
Available Monday - Friday from 8:00 AM - 8:00 PM ET
Toll Free (Within USA): 1-877-293-2371
International: +001 215-825-2196
Note: Live Chat and Email support is available Saturdays and Sundays
Ticket and Chat Support
Available 24/7