FAQ: Account Management

This page contains frequently asked questions about managing your AWeber account. Topics are organized by category to help you quickly find what you're looking for.

Getting Started & Account Setup

• How does AWeber's Free Trial work?

• Which plan am I on?

• How do I upgrade my AWeber account from Free to Plus?

• If I Downgrade, What are the Limitations of the AWeber Free Plan?

• Can I change billing plans later?

Account Access & Security

• Why am I having trouble accessing my account?

• How do I reset my password?

• How do I change my password?

• How can I keep my account safe and secure?

• How can I switch between accounts?

User Management & Permissions

• How do I manage users in my account?

• What user roles and permissions are available in my account?

• How do I transfer ownership of the account?

Account Information & Settings

• How do I change my contact information?

• What information can I view on my Dashboard?

• How do I use the Quick Menu and keyboard shortcuts to access pages in my account?

• Control Panel (Definition)

Billing & Payment Management

• What to Do When Your AWeber Payment Is Unsuccessful

• Does Deleting Subscribers Automatically Adjust My Bill?

• Where can I get my AWeber invoices?

• How can I pay my invoice online?

• How can I change where I get my AWeber bill?

• How can I change my credit card?

• Can I pay for my AWeber account via PayPal?

• Can I put my account on hold?

• How do I cancel my account online?

• How do I request a W-9 form?

• Do I need to order multiple accounts?

List Management & Organization

• How do I create a new list?

• How do I delete a list?

• Can I merge/combine my lists?

• How many lists can I run from one account?

• How do I change my list name?

• What is a List Name?

• How do I toggle between lists?

• What is the Unique List ID?

Branding & Customization

• How do I update my list's company branding?

• How do I brand my messages?

• How do I customize the look of the subscriber options page?

Email Authentication & Deliverability

• How do I add and verify a From address in List Settings?

• What should I use for my From Address?

• Why does my email look like it's from AWeber.com?

• How do I set up DKIM authentication records for my domain?

• Do I need to update my domain's SPF record? The answer is No.

• What is DMARC authentication?

• I just set up DKIM and DMARC on my domain, how should I warm up sending?

• How to comply with Google & Yahoo's new sending requirements

• Using BIMI with your email messages

Data Management & Tools

• How do I backup my messages and subscribers?

• What are subscribers?

• How do I archive tags?

• How do I use global text snippets?

Advanced Features & Special Use Cases

• How do I setup a buyers and prospects list?

• Can I block an IP address, region, or country from my list?

• Done For You

Support & Troubleshooting

• How do I contact AWeber?

• Why am I seeing an error?

• How do I find console errors and my browser version for troubleshooting?

• General Troubleshooting Tips