FAQ: Subscribers

This page contains frequently asked questions about managing subscribers in your AWeber account. Topics are organized by category to help you quickly find what you're looking for.

Getting Started with Subscribers

• What are subscribers?

• How do I see my subscribers?

• How do I collect subscribers?

• How do I manually add a subscriber to AWeber?

Collecting Subscribers

• How do I collect subscribers from print publications?

• How do I collect subscribers at conferences?

• How do I collect subscribers at my store?

• What is an Add URL?

Importing & Exporting Subscribers

• How do I import a list of subscribers?

• How do I import subscribers with confirmation?

• How do I import subscribers without confirmation?

• How do I update subscriber information through an import?

• How do I tag a subscriber in my import?

• What is the status of my import?

• Why was my import rejected?

• Why is my import being manually reviewed?

• How can I see how many undeliverables were in my import?

• Should my names be in one or two columns for importing?

• What should I consider when I import subscribers?

• Can I import and use purchased leads?

• Can I use this list?

• How do I export my subscribers?

Managing Subscriber Information

• How do I manage my subscribers?

• How do I see more details about a subscriber?

• How do I edit my subscriber's information?

• How do I find a subscriber?

• How do I view my subscriber's activity?

• How can subscribers update their custom fields?

• How do subscribers change their email address?

Tags & Segmentation

• How can I view my tags?

• How do I add or remove tags in bulk?

• What is a Segment?

• How do I create a segment?

• How do I create a segment using tags?

• How do I delete a segment?

• How do I make a segment of individual subscribers using tags?

• Segmentation (Definition)

• How do I segment lists based on geographic data?

Searching & Filtering Subscribers

• How do I search for subscribers without a particular tag or any tags?

• How do I exclude subscribers from a Broadcast using tags?

• How do I use the "and/or" search function with tags?

• How do I see who hasn't clicked a link in my message?

• How do I search for subscribers using Ad Tracking?

• How do I find subscribers that sign up through a particular form?

List Management & Organization

• How can I maintain all of my subscribers in one list?

• How do I deduplicate my lists?

• Can I add subscribers to more than one list at once?

• Can I move subscribers from one list to another?

• What does AWeber do with duplicate subscribers?

• How do I delete a subscriber from my list?

• How do I delete a subscriber from multiple lists?

Opt-In Process & Confirmation

• What is confirmed opt-in?

• Why use confirmed opt-in?

• How do I enable confirmed opt-in?

• Can I disable confirmed opt-in?

• Can I disable confirmed opt-in for my integrations?

• Things to consider when changing from confirmed opt-in to single opt-in

Confirmation Messages

• How do I customize the Confirmation Message?

• Can I resend the Confirmation Message?

• What should I write in my Confirmation Message?

• Why was my Confirmation Message subject line rejected?

• How do I select the language for my confirmation message?

• What languages are available for my confirmation message?

• How can I improve my confirmation rate?

• What can I do when my subscriber can't find the confirmation message?

• Why was a confirmation message sent when confirmation was disabled?

• How do I send subscribers to my website after confirming?

• How do I set an already subscribed page?

Unsubscribes & Blocking

• What happens when someone unsubscribes?

• How do I unsubscribe someone from my list manually?

• What can I do about unsubscribes?

• How do I edit the unsubscribe page?

• How do I delete my unsubscribes?

• Can I bulk unsubscribe people and block them at the same time?

Blocking & Suppression

• What does it mean to block a subscriber?

• How do I block a subscriber?

• How do I unblock a subscriber?

• How do I block an entire domain?

• Where can I see who I'm blocking?

• Suppression List (Definition)

• How do I upload a Suppression List?

• How do I remove a Suppression List?

Deliverability & Email Quality

• How can my subscribers safelist me?

• How can I increase my open rate and avoid the Spam folder?

• What is an undeliverable subscriber?

• How do I see which subscribers are undeliverable?

• What does AWeber do with undeliverable subscribers?

• Why is my email address blocked?

• Can subscribers sign up to my list using role-based email addresses?

• Why can't subscribers use certain email addresses?

Subscriber Engagement & Activity

• How do I see which subscribers are engaged in my emails?

• How do I determine if my subscribers are inactive?

• How can I remove inactive subscribers from my list?

• How can I re-engage inactive subscribers?

• Can I use AWeber to clean my mailing list?

Ad Tracking

• What is "Ad Tracking"?

• Where can I see a subscriber's Ad Tracking value?

• How do I assign Ad Tracking categories to current subscribers?

Notifications & Alerts

• How do I get notified when someone subscribes to my list?

• Why am I not receiving new subscriber notifications?

Troubleshooting

• Why are my subscribers not being added to my list?

• Why do I see an error when adding subscribers?