FAQ: Subscriber Management

This page contains frequently asked questions about managing subscribers, lists, tags, and segments. Topics are organized by category to help you quickly find what you're looking for.

Getting Started with Lists

• What is a list?

• Can I use this list?

Collecting & Adding Subscribers

• How do I collect subscribers?

• How do I collect subscribers from print publications?

• How do I collect subscribers at conferences?

• How do I collect subscribers at my store?

• Can subscribers sign up to my list using role-based email addresses?

• Why can't subscribers use certain email addresses?

• Can I import and use purchased leads?

• How do I find subscribers that sign up through a particular form?

Importing Subscribers

• How do I import a list of subscribers?

• How do I import subscribers with confirmation?

• How do I import subscribers without confirmation?

• How do I update subscriber information through an import?

• What should I consider when I import subscribers?

• Should my names be in one or two columns for importing?

• Why was my import rejected?

• What is the status of my import?

• Why is my import being manually reviewed?

• How can I see how many undeliverables were in my import?

• How do I tag a subscriber in my import?

• Why do I see an error when adding subscribers?

Subscriber Details & Self-Service

• Viewing a Subscriber's Device and Client Usage

• How can subscribers update their custom fields?

• How do subscribers change their email address?

• What happens when someone who is already subscribed tries to sign up again?

Tags

• How can I view my tags?

• How do I add or remove tags in bulk?

• How do I create a segment using tags?

• How do I use the "and/or" search function with tags?

• How do I search for subscribers without a particular tag or any tags?

• How do I exclude subscribers from a Broadcast using tags?

• How do I make a segment of individual subscribers using tags?

• What is the difference between ad tracking and a tag?

• What is the difference between a custom field and a tag?

• Why could changing my custom field names cause problems?

Segmentation

• How do I create a segment?

• What is a Segment?

• How do I delete a segment?

• Segmentation (Definition)

• How do I segment lists based on geographic data?

Ad Tracking

• What is "Ad Tracking"?

• How do I search for subscribers using Ad Tracking?

• Where can I see a subscriber's Ad Tracking value?

Managing Lists & Subscribers

• How do I deduplicate my lists?

• How can I maintain all of my subscribers in one list?

• Can I move subscribers from one list to another?

• Can I add subscribers to more than one list at once?

• How do I delete a subscriber from my list?

• How do I delete a subscriber from multiple lists?

• How do I delete my unsubscribes?

• What does AWeber do with duplicate subscribers?

• Why are my subscribers not being added to my list?

Confirmed Opt-in & Confirmation Messages

• What is confirmed opt-in?

• Why use confirmed opt-in?

• How do I enable confirmed opt-in?

• Can I disable confirmed opt-in?

• Can I disable confirmed opt-in for my integrations?

• Things to consider when changing from confirmed opt-in to single opt-in

• How do I customize the Confirmation Message?

• Can I resend the Confirmation Message?

• What should I write in my Confirmation Message?

• Why was my Confirmation Message subject line rejected?

• How do I select the language for my confirmation message?

• What languages are available for my confirmation message?

• Why was a confirmation message sent when confirmation was disabled?

• How can I improve my confirmation rate?

• What can I do when my subscriber can't find the confirmation message?

• How do I send subscribers to my website after confirming?

Unsubscribing & Removing Subscribers

• What happens when someone unsubscribes?

• What happens when someone is manually unsubscribed?

• How do I unsubscribe someone from my list manually?

• What can I do about unsubscribes?

• How do I edit the unsubscribe page?

• How do I restore subscribers mistakenly deleted?

Blocking & Suppression

• What does it mean to block a subscriber?

• How do I block a subscriber?

• How do I unblock a subscriber?

• How do I block an entire domain?

• Where can I see who I'm blocking?

• Why is my email address blocked?

• Can I bulk unsubscribe people and block them at the same time?

• Suppression List (Definition)

• How do I upload a Suppression List?

• How do I remove a Suppression List?

Undeliverable & Inactive Subscribers

• What is an undeliverable subscriber?

• What does AWeber do with undeliverable subscribers?

• How do I see which subscribers are undeliverable?

• How do I determine if my subscribers are inactive?

• How can I re-engage inactive subscribers?

• How can I remove inactive subscribers from my list?

• Can I use AWeber to clean my mailing list?

Deliverability & Notifications

• How can I increase my open rate and avoid the Spam folder?

• How do I see who hasn't clicked a link in my message?

• How can my subscribers safelist me?

• Why am I not receiving new subscriber notifications?

• How do I get notified when someone subscribes to my list?

Technical & Definitions

• What is an Add URL?

• How do I set an already subscribed page?

• How do I export my subscribers?