When trying to save a message, you may come across an error message. An error message can occur for a few reasons such as broken coding added to your message, an internet connection issue, a security program/firewall conflict, or a browser related issue. To fix the issue, you can:
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Review any added HTML coding to your message to ensure it can be used in your message.
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Check your internet connection (you may need to reset your router).
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Review the security program and firewall on your machine to ensure there are no blocks of AWeber or javascript.
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Clear the cache and cookies from your browser before attempting to re-save the message.
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If trying to copy an old message that was created/sent from one of AWeber’s previous message editors, your copied message may provide an error. Instead, try creating a new message to add your content.
Other troubleshooting tips for task completion issues
If you're unable to publish a workflow, edit/save a message, or complete other tasks in AWeber, try these solutions:
Quick Fixes
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Hard refresh your browser (Ctrl+F5 on Windows, Cmd+Shift+R on Mac)
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Log out and back in to refresh your session
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Check for error messages and ensure all required fields are completed
Browser Issues
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Clear cache and cookies for https://aweber.com
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Try a different browser to identify browser-specific issues
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Disable extensions temporarily (ad blockers, privacy tools)
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Update to the latest browser version
Connection Problems
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Verify your internet connection is stable
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Switch networks if possible (WiFi to mobile data, or vice versa)
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If inactive for a while, your session may have expired - log in again
Security Program Block
This error appears when something is blocking your browser from making certain kinds of requests, and can prevent you from successfully saving your messages. Most often, this is caused by security software (firewalls, antivirus, etc.).
To solve the problem, you may need to update the software in question. In some cases, even a fully-updated piece of security software may prevent your browser from making normal requests. In these cases. you will need to set your browser as a "trusted application."
For more information on doing this, please consult the security software's help file.
Note: this is a known issue with Kaspersky Internet Security - instructions to set "trusted applications" can be found on their support site.