FAQ: Messages

This page contains frequently asked questions about creating, designing, and sending email messages in AWeber. Topics are organized by category to help you quickly find what you're looking for.

Getting Started with Messages

• What are Broadcast messages?

• What are the options for creating a message?

• Why should I use the Drag and Drop Editor for my Messages?

• How do I use the Drag & Drop Editor?

• Why should I use both Workflows and Broadcast messages?

AI & Content Creation Tools

• How Can I Interact with the Newsletter Assistant?

• How can I have AWeber write my newsletter for me every week?

• How can I use the AI Writing Assistant to get inspiration and help write content?

• What is Smart Designer?

• How do I use Smart Designer?

• What sites work with Smart Designer?

Message Creation & Editing

• How do I add rows and columns to my landing pages and messages?

• How do I edit the text in my Pages and Messages?

• How do I add elements to my email using the "/" keyboard shortcut?

• How do I use keyboard shortcuts when creating text content?

• How do I use markdown keyboard shortcuts in my content?

• How to try the new editor toolbar

• How do I undo a mistake I made in my message?

• Drag & Drop elements in your Email Template

• How do I reposition rows within my message?

• How do I delete a column/row from my message?

• How do I restore an earlier draft of a message?

Design & Formatting

• How to use Theme Settings to design your email messages

• What is the difference between a theme and a template?

• How do I change the font in my messages?

• What are web fonts?

• How do I change the line-height in my messages?

• How do I edit the background color of a row in a message?

• How do I edit the padding of a row in my message?

• How wide should I make my email template?

• How do I change the background color of my template?

• How do I customize a button in my Landing Page or Messages?

• How do I create a narrow template?

• How do I center align my plain message?

• How do I left align my plain message?

Images & Media

• How do I add or edit images in AWeber using Canva?

• What is the ideal format of an image?

• How do I resize an image in my message?

• How do I add a video to my messages and pages?

• How do I add an animated GIF to my message?

• How do I use the Stock Image Gallery?

• How do I search for images in the Stock Image Gallery?

• Why should I use alt text for images?

• How do I adjust the placement / alignment of my images?

• How do I add images to HTML messages?

• How do I add an image between Text blocks in the Drag & Drop Editor?

• How do I use AWeber's image hosting feature?

• How can I add or remove an image from an article?

• How do I brand my messages with my logo?

• How do I take a screenshot to include in my message?

Templates & Themes

• How do I use the Email Template Manager?

• How do I edit my saved template?

• How do I save my message as a template?

• How do I import my custom message template?

• How do I apply my custom template?

• Updating your custom template for use with Message Themes

• Can AWeber design custom templates?

• How do I edit an AWeber template?

• How do I use the email templates?

• How do I use the Survey template in my message?

Subject Lines & Preview Text

• How do I write a subject line with preview text for email?

• How can I add preview text to my message?

• How do I add an emoji to the subject line of my message?

• How do I add emoji to my messages and landing pages?

Personalization & Dynamic Content

• What is personalization?

• Why personalize my messages?

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• What is dynamic email content?

• What variables can I use to create dynamic email content?

• How can I personalize email greetings with dynamic email content?

• How can I use dynamic email content with a RSS feed?

• How do I include dynamic content in the HTML Source editor?

• How do I send birthday messages?

Broadcasting & Sending

• How do I send a Broadcast message to multiple lists?

• How do I send my broadcast to all subscribers in my account?

• How do I send a Broadcast to part of my list (A Segment)?

• How do I schedule a Broadcast?

• How do I send my Broadcast now?

• How quickly are Broadcast messages sent?

• How do I stop a Broadcast message from sending?

• How do I send a Broadcast to a subscriber who is not in my Workflow?

• How do I send a Broadcast to subscribers in a specific Campaign?

• How do I send a Broadcast to subscribers who have finished my Campaign?

• How do I resend to people who did not open my Broadcast?

• How do I exclude subscribers from a Broadcast?

• How do I send messages to subscribers who opened a specific message?

• Try the new Drafts & Broadcast screen now!

Split Testing

• What is a split test? (Definition)

• Why would I want to split test my list?

• How do I create a Split Test?

• How Do I Send A Split Test To A Segment?

• How do I determine a winner for my Split Test?

• How do I unschedule a split test?

RSS Feeds & Content Syndication

• What is RSS?

• How do I share website content using the feed element?

• How to use the Feed Element to include content like blog posts, YouTube videos, podcasts, and more

• How do I share podcasts through the Feed Element?

• Where do I find the RSS feed URL?

• Where can I locate the RSS feed URL for my Newsletter Hub?

• How does the Article block work when creating a message?

• How can I use AWeber with my blog?

• You were sending blog broadcasts manually. Here's how to do that now.

Advanced Features

• Getting Started with AMP for Email in AWeber

• How do I add the AWeber Image Carousel powered by AMP for email to my message?

• How do I preview my AMP content before sending my message?

• How do I include my AMP HTML source code using AWeber's HTML editor?

• How do I add a countdown timer to my messages and landing pages using Sendtric?

• How do I add a countdown timer to my message using MotionMail?

• How do I add a send window to my Workflow?

HTML & Code

• How do I add my own HTML to my message?

• How do I use the HTML editor?

• How do I include dynamic content in the HTML Source editor?

• Can I create and send HTML messages?

• What should I be concerned with when designing HTML email?

• Why doesn't my HTML message display correctly in Outlook?

• Can I put Flash in HTML messages?

Testing & Preview

• Why should I test my messages before sending?

• How do I test my message?

• How do I preview how my message will look on a mobile device?

• Why aren't I receiving my test messages?

• How do I preview my AMP content before sending my message?

• How do I view my message as a web page?

Mobile & Accessibility

• What is the difference between Mobile Responsive and Mobile Friendly?

• How will Dark Mode affect my email?

• Why should I use alt text for images?

Links & Tracking

• How do I put links/URLs in messages?

• Why aren't my links clickable?

• Why should my links be HTTPS?

• How can I track link placement in my messages?

• Why do my links read clicks.aweber.com?

• What are link previews?

• How do I add a mailto or phone number link in my message?

Deliverability & Compliance

• How do I see the Spam Score breakdown of my message?

• What is content filtering?

• Why is my message clipped in Gmail?

• How are messages checked for broken links?

• What is the unsubscribe link that AWeber appends to my messages?

• How can I add an additional unsubscribe link?

Newsletter Hub & Publishing

• Where do I find my Newsletter Hub link?

• How do I save my Broadcast messages to my Newsletter Hub?

• How do I remove a Broadcast from my Newsletter Hub?

• Why publish Broadcasts to an RSS feed or web page?

Social Media Integration

• How do I add social media buttons to my messages and landing pages?

• How can I update Facebook when I send a Broadcast?

• How can I have broadcasts automatically published to "X"?

Copying & Managing Messages

• How do I make a copy of a Workflow message?

• How do I copy a sent Broadcast to another list?

• How do I copy a Draft to another list?

• How do I move a message from one list to another?

• Managing your messages

Plain Text Messages

• How can I create a Plain Text Message?

• How do I create a plain message using the Drag & Drop Editor?

• Does AWeber automatically create a Plain Text version of my message?

Message Content & Attachments

• How long can my messages be?

• What format should I write messages in?

• What type of characters can I use in my messages?

• How do I add attachments to messages?

• How do I send my PDF/download to my subscribers?

• How do I add a signature to my messages?

• How do I set the "From" address on my messages?

• Can I hire someone to help write my messages?

Industry-Specific Guidance

• Things every Etsy seller should have in their confirmation message

• What wait intervals does AWeber suggest for autoresponder messages?

Other Features & Elements

• The Powered by AWeber badge

Troubleshooting & Definitions

• Why is my name not appearing in my test message?

• Why am I not receiving any opens?

• Why are there weird characters in my messages?

• Why am I getting an error when I save my message?

• Why is my confirmation message invalid?

• What does "Pending" mean in subscriber status?

• Word Wrap (Definition)

• Verified Opt-In (Definition)

• Undeliverable (Definition)

• Confirmed Opt-In (Definition)

• Broadcast (Definition)