If your broadcasts aren't sending due to a DMARC error, your domain may have more than one DMARC record. Only one DMARC record is allowed per domain, and having duplicates causes authentication to fail.
This isn't something AWeber can fix directly, since DMARC records are managed through your domain registrar (such as GoDaddy, Namecheap, or Cloudflare). You'll need to either resolve it yourself or contact your registrar's support team for help.
Step 1: Check Your DMARC Records
Use the free MXToolbox DMARC Lookup tool to check how many DMARC records your domain has:
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Go to MXToolbox DMARC Lookup.
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Enter your domain name and click "DMARC Lookup."
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Review the results. If you see more than one result starting with
v=DMARC1, you have duplicate records that need to be removed.
Step 2: Remove the Duplicate Record
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Log in to your domain registrar or DNS hosting provider.
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Find the DNS settings for your domain and look for records with the host name
_dmarc. -
If you see more than one, you'll need to either delete the extra record or combine both into a single record that includes all the settings you want to keep.
Not sure which record to keep, how to combine them, or how to edit DNS records? Contact your domain registrar's support team and let them know you need to fix a duplicate DMARC record. They'll be able to guide you through it.
Step 3: Confirm the Fix
After saving your changes, run the MXToolbox lookup again to confirm only one DMARC record appears for your domain. Changes often take effect quickly, though in some cases DNS updates can take up to 48 hours to fully propagate.
Once corrected, your broadcasts should send normally. If you're still running into issues, contact AWeber support for help.
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